Next time you’re craving a chalupa supreme, you might not be ordering from a person. Taco Bell is expanding its program for using AI voice recognition in drive-thrus. After testing the technology in more than 100 locations in 13 states, the fast food chain’s parent company aims to add voice-powered AI capabilities to hundreds more Taco Bell drive-thrus in the US by the end of the year.
“With over two years of fine tuning and testing the drive-thru Voice AI technology, we’re confident in its effectiveness in optimizing operations and enhancing customer satisfaction,” said Lawrence Kim, chief innovation officer for Yum! Brands. The company also owns KFC and is currently testing Voice AI in five locations for that chain in Australia.
It sounds a little goofy, but in practice, this is an application of AI that people who aren’t early adopters might encounter in the wild. There are lots…
