SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI

May 15, 2024

Updated: May 16, 2024

Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers’ voices.

SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI

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