OAN’s Brooke Mallory
6:14 PM – Wednesday, June 19, 2024
A number of McDonald’s drive-thrus have been testing artificial intelligence (AI) technologies since 2021. However, on Monday, the fast-food restaurant announced that it had chosen to terminate its global relationship with IBM (International Business Machines Corporation).
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Yet, that does not mean you will not come across a “chatbot” the next time you drive over to a McDonald’s location to order chicken nuggets or fries. Although McDonald’s current automated order taker test is coming to an end, the company hinted that it was not completely ruling out future AI drive-thru ambitions, citing “an opportunity to explore voice ordering solutions more broadly.”
“Our work with IBM has given us the confidence that a voice ordering solution for drive-thru will be…
