If Tech Fails to Design for the Most Vulnerable, It Fails Us All

What do Russian protesters have in common with Twitter users freaked out about Elon Musk reading their DMs and people worried about the criminalization of abortion? It would serve them all to be protected by a more robust set of design practices from companies developing technologies.

Let’s back up. Last month, Russian police coerced protesters into unlocking their phones to search for evidence of dissent, leading to arrests and fines. What’s worse is that Telegram, one of the main chat-based apps used in Russia, is vulnerable to these searches. Even just having the Telegram app on a personal device might imply that its owner doesn’t support the Kremlin’s war. But the builders of Telegram have failed to design the app with considerations for personal safety in high-risk environments, and not just in the Russian context. Telegram can thus be weaponized against its users.

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