The Department of Transportation‘s new guidelines, going into effect today, will allow for faster refunds from airlines for customers whose travel plans have been disrupted.
Under the new rules, if flights are canceled or significantly changed; bags significantly delayed; or extra services were not provided that were paid for, airlines must promptly provide passengers with an automatic cash refund.
“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement. “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”
Airlines are notorious for their byzantine bureaucracy, with customers having to navigate labyrinthine procedures to obtain refunds.
Now, if your flight is delayed by more than three hours for…
