An Airbnb customer claims the company refused to rebook her Los Angeles stay amid raging wildfires that spread due to extreme winds, causing historic destruction of homes and displacing tens of thousands of people. According to the Silicon Valley giant, the wildfires raging throughout Los Angeles are not a “major disruptive event.” The post prompted many to share their own Airbnb horror stories.
“Thank you Airbnb,” X user Ana Mostarac sarcastically wrote in a Wednesday post, sharing a message she received from Airbnb informing her that her cancelation “is not covered” under the company’s “Major Disruptive Events Policy.”
“To clarify, I called Airbnb to request help with rebooking accommodations farther from the danger zone. As always, their policies failed to account for context,” Mostarac wrote in a follow-up X post.
“The fires keep getting worse,…
