But for years, public pressure from government officials, civil society, and the media pushed tech companies to invest in teams and tools that could at least somewhat address issues of hate speech or misinformation on their platforms, so they could say they were making a good faith effort to deal with the issue.
Musk’s purchase of Twitter signaled a change, according to six former trust and safety employees from Twitter and Meta.
When Musk took over Twitter in October 2022, he quickly fired more than 50 percent of the company’s workers, including almost all of the company’s trust and safety and policy staff—the people tasked with creating and enforcing the platform’s policies around things like hate speech, violent content, conspiracy theories, and mis- and disinformation. Since then, Meta, Google, Amazon, and Discord have all made cuts to trust and safety staff.
Shortly after…
