Feds investigate credit card rewards ‘bait and switch’ schemes

Federal officials announced Thursday that they are investigating “bait and switch” schemes associated with credit card rewards and travel programs.   

The Consumer Financial Protection Bureau (CFPB) analyzed “several hundred consumer complaints” that are related to the administration of credit card rewards programs. In its analysis, the agency said it identified four recurring issues that resulted in consumers either not receiving the rewards they were promised, facing unexpected promotional conditions, seeing a devaluation in their points, having redemption problems and even revocation.

“Credit card companies promise upfront benefits for signing up and using their rewards card, but often bury complex terms in the fine print for using the rewards,” CFPB Director…

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