Wendy’s is implementing AI powered by Google to take customers’ drive-thru orders. The company claims that the AI system will not just take orders, claiming, “It’s a personalized, responsive experience for every customer.”
Restaurant Business reports that Wendy’s has launched an ambitious project to integrate AI technology into their drive-thru services, a move that reflects the growing trend of AI utilization in the fast-food industry. This initiative, named “Wendy’s FreshAI,” was developed in collaboration with Google Cloud and is currently operational in four company-owned locations in Columbus, Ohio.
Matt Spessard, the chief technology officer at Wendy’s, emphasized that Wendy’s FreshAI is designed to create a unique experience for each customer, moving beyond traditional drive-thru interactions. He explains, “Wendy’s FreshAI…
